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Track Your Order ¬
New SpeedPack System
(SPS) ¬
Our new Speed-Pack System automates the shipping process by printing
out "picking slips" at the same time our sales department
receives an order. This allows our warehouse to have your item(s) packed
and ready for delivery in only a few minutes. We also utilize Universal
Product Code (UPC) scanners to insure that you get the exact product
you ordered.
Shipping
Rates (US Domestic) ¬
In order to offer the absolute lowest price on all our products we ask the customer to pay the actual freight fees incurred. These fees are live quotes from the courier and are based on package weight and destination. Every destination/charge is unique.
Current ground rates for a 1 pound package delivered inside the US average $5-$7.00 (sometimes less for commercial address, or slightly more for rural locations). In addition, national fuel surcharges have been added to all shipments based on increased transport costs. Please refer to www.fedex.com for more details.
To receive an actual shipping rate quote, add the items to your online cart. Follow the checkout process. Shipping rates will be propossed to you in real time based on your package weight and destination before any payment information is requested.
Shipping
Rates (International) ¬
We ship all over the world. Too all countries and provinces. Our relationships with international brokers and customs offices allow us to offer delivery services faster and more cost effective than anyone else. For our Canadian customers we ship CanadaPost Ground and XpressPost, Purolator as well as many freight companies for larger orders. For customers abroad, we now offer both FedEx International Economy and Express services. These FedEx door-to-door delivery options offer a 3-7 delivery almost anywhere in the world. For rate quotes, use our online system. Shipping rates will be presented in real time based on the weight of your parcel(s) and your destination.
Be advised, We can only deliver to verified billing address on Credit cards. Items must be signed for by card holder. This allows us to except credit cards for convenience but still protect our customer from fraud.
Stock Availablity ¬
Although we manage our back stock closely we sometimes experience what are known as "flash outages". These stock outages happen when an item sells out faster that the orders are filled. When this occurs it can create delays on delivery.
We continuously adjust stock levels to minimize shipping delays but we are sometimes limited by product availablity from the manaufacturer. If you have any questions, contact our sales department to verify stock availability.
General Shipping Policies ¬
Orders are shipped within 24 hours. (subject to product availability)
Orders place on Saturday, Sunday or Holidays will be shipped the next business day.
Tracking information will be provided to customers with valid email addresses.
All US Domestic orders will be shipped FedEx.
Orders must be placed before 3 PM (eastern) to be eligible for same day shipping.
Deliveries inside the Continental United States must be to street addresses (no PO Boxes).
Not responsible for delays in delivery due to address inconsistencies, weather or any other uncontrollable acts.
A fee of $10 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers error. Shipping labels are generated directly from the shipping information you provide. This includes PO Box orders sent FedEx. Note: FedEx does not deliver to PO Boxes.
Even though we put a high priority on express packages, we may run into stock shortages that may delay delivery. Due to our high volume, items are sold "first come first serve" which may create flash stock outages even though items may show "in stock" at time of order.
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Shipping Methods ¬
Please refer to the table below for a summary of our shipping methods,
carriers.
Online tracking is only available for orders shipped via FedEx.
A convenient link will automatically be included with your
order confirmation. Follow this link to view order status or track your package, or simply sign in at FitnessONE.com
to track your orders.
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Continential U.S.A.
(48 states) |
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FedEx Ground
Commercial Address Only (NO PO Boxes)
Deliveries Made Monday - Friday
Signature required for packages valued over $50 |
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FedEx Home Delivery
Residential Address Only (NO PO Boxes)
Deliveries Made Tuesday - Saturday (up to 7:00pm)
Signature required for packages valued over $50 |
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FedEx Express Saver (3 Day)
Commercial or Residential Address (NO PO Boxes)
Deliveries Made Monday - Friday
Delivery Time: 3 Business Days (orders places before 3 PM EST)
Signature Required |
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FedEx Express 2 Day
Commercial or Residential Address (NO PO Boxes)
Deliveries Made Monday - Friday
Delivery Time: 2 Business Days (orders places before 3 PM EST)
Signature Required |
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FedEx Express Overnight
Commercial or Residential Address (NO PO Boxes)
Deliveries Made Monday - Friday
Delivery Time: Next Business Day (orders places before 3 PM
EST)
Signature Required |
Alaska and Hawaii
or
International
or
APOs and FPOs |
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USPS Priority Mail
Commercial or Residential Address
Delivery Time; 2-14 business days |
| Canada |
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Xpress Post
Commercial or Residential Address
4-7 business days
Signature Required |
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Order
Status and Tracking ¬
You can check the
status of your order online and find out when it shipped. For orders
shipped via FedEx you can also track your package. If you feel your order
is taking longer than normal to arrive, please check your order status online
or E-mail our Customer Service Department at . |
Delivery Failures ¬
In most cases a delivery failure occurs when the courier company contracted to deliver your package leaves the package at its destination without a signature. The time the package may sit unattended makes it vulnerable to many outside forces. Such as theft, weather etc. To limit these happening you may want to leave a note for the driver. Such as: "Dear Courier, Please leave any parcels at front door (or leave with building Manager/office etc.) Signed, Your Name. This way the driver has a clear location to leave the package and you will know where to expect it. If your package is missing we will file a claim with the courier and reship your items after approval from courier. FitnessONE is not responsible for time delays due to delivery failures. If items need to be reshipped they will be transported in the same method as the original order. |
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